Client & Customer Experience

Foundations: Ask Us Anything – Websites & Customer Journeys

Foundations: Ask Us Anything – Websites & Customer Journeys

In the first of a series of Q&A sessions with the MINT team, Nicola, Pete and Alan talk about websites, customer journeys, SEO and analytics. Okay, welcome to, we're calling it ask us anything. And obviously me and Pete and Alan, what we're going to do is set the...

Case Study: MINT’s NPS

Case Study: MINT’s NPS

Following on from Darren Glanville's NPS training in July 2020, I decided to run a member-questionnaire, to determine our Net Promoter Score. Since we launched in 2018, we've collected member data on a yearly basis, to determine the next year's training requirements...

MINT’s new look website – it’s all about you!

MINT’s new look website – it’s all about you!

When lockdown happened and we decided to change the way we run our training (and our business!) we realised that we needed a website evolution to make sure that it is fit for an online business. Great big MINTie thanks to Peter and Alan have been working away behind...

Digital: Introduction to Mailchimp

Digital: Introduction to Mailchimp

Foundations: Mapping out client experiences

Foundations: Mapping out client experiences

Growth: An Introduction to CRM systems

Growth: An Introduction to CRM systems

Sarah Wilkinson hosted this introductory session on having a CRM (Customer/Client Relationship Management) system on Tuesday 28th April 2020.

Sales: ‘To Sell or not to sell’

Sales: ‘To Sell or not to sell’

Sales: Build relationships

Sales: Build relationships

Hi, Moira here and I head up the sales for MINT Business Club as well as, leading the sales training for members who run service-led businesses. In this blog post, I explain how vitally important it is to build amazing relationships with clients and the time it takes...

Sales: How to Sell on Etsy

Sales: How to Sell on Etsy

I have been selling on Etsy for over three years now. I opened my first shop whilst I was still working as a teacher to sell my knit, crochet and embroidered items. I opened my second shop in February 2017 to sell craft supplies and kits that didn’t seem to fit in with my handmade […]