Net Promoter Score

Case Study: MINT’s NPS

Case Study: MINT’s NPS

Following on from Darren Glanville's NPS training in July 2020, I decided to run a member-questionnaire, to determine our Net Promoter Score. Since we launched in 2018, we've collected member data on a yearly basis, to determine the next year's training requirements...

Growth: Net Promoter Scores (NPS)

Growth: Net Promoter Scores (NPS)

We need to be courageous to ask our clients how they would rate our business in terms of likelihood to recommend. This training session is for all of us wishing to strive for excellence in our business.

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